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Evaneos is a platform that connects travelers with local agencies specialized in creating tailor-made trips. We only work with agencies selected according to very specific criteria: destination expertise, professionalism, responsiveness, language skills, pricing, commitment to responsible tourism, and flexibility. As a trusted third party, Evaneos works to find the best local agencies in each destination and provides you with the tools and guarantees needed for a smooth, secure experience. Evaneos is present in more than 160 destinations with hundreds of local partner agents. Over 900,000 people have traveled with Evaneos partners since 2009. With an average rating of 4.7/5 on Google, we're proud of our high customer satisfaction — something we work to improve every day. You can also find over 42,000 traveler reviews on our site.

You can search for destinations on Evaneos in several ways: use the search bar if you already know where you want to go, or explore our travel themes (road trips, treks, safaris, family trips...) for inspiration. You can also browse our destination pages, filter by trip type, budget, or travel period, and discover thousands of itineraries proposed by our local partner agencies. Once you find an itinerary or agency that interests you, simply click 'Contact local agency' and fill in the trip form with your dates, budget, and preferences. The local agency will get back to you within 24 hours to start co-creating your tailor-made trip. All communication happens through your personal space on Evaneos.

Yes, absolutely — that's the heart of our concept! Every Evaneos trip is 100% tailor-made: you co-create your itinerary directly with your local agent, adapting stops, accommodations, activities, pace, and transfers to your preferences and budget. Your agent knows their destination inside out and will suggest options suited to your profile, whether you're traveling as a family, couple, group of friends, or solo.

Evaneos only works with carefully selected local agencies. Each agency goes through a rigorous selection process — only 1 in 10 applicants is accepted — and is evaluated by our dedicated team against more than 60 criteria: destination expertise, professionalism, responsiveness, language skills, commitment to responsible tourism, financial stability, and trip quality. Agencies must sign our Code of Conduct (based on UN, ILO, and ABTA standards) and commit to a sustainability certification journey. You can also read traveler reviews on each agency's page. Once they become partners, they are continuously monitored through the Better Trip Index (BTI), our quarterly quality rating. If any issue arises, Evaneos steps in as a trusted third party to help you find a resolution

We ensure agency quality through several mechanisms: a rigorous initial selection (1 in 10 accepted), the Better Trip Index (BTI) — our quarterly rating system based on traveler satisfaction, business performance, and sustainability certifications — and systematic post-trip review collection. Agencies that do not maintain our standards can be suspended or removed from the platform.

You can find traveler reviews in several places: on each local agency's page on our site (over 42,000 verified reviews), on Google (average rating of 4.7/5), and in our app. Reviews are collected after every trip via a survey sent to all Evaneos travelers.

Choosing Evaneos means being connected with local agencies selected to the highest quality standards. Evaneos partner agencies are not only destination experts — they are also experienced in working with international travelers. You can customize your trip endlessly: stops, accommodations, activities, guides... Local agents know their destinations inside out — the only limits are your own! Choosing Evaneos also means getting direct local agency pricing. And finally, choosing Evaneos means having a trusted partner on your side: secure payment solutions and financial guarantees in case of agency default. With a community of nearly 1 million travel enthusiasts, Evaneos is present in 160 destinations with 2,000 local expert partners. Over 700,000 people have traveled with Evaneos since 2009. We hold an average rating of 4.7/5 on Google and have over 42,000 traveler reviews on our site.

Evaneos offers several key guarantees: Secure payments — through our platform, you can pay local travel agencies directly by credit card or bank transfer, securely and with no additional fees. Rigorous agency selection — Evaneos has a dedicated team that selects and monitors local agencies against strict quality criteria. All are serious local structures specialized in creating tailor-made trips. Transparent traveler reviews — we send a post-trip survey to all travelers to ensure service quality and publish their honest reviews on our site. Financial protection — Evaneos provides a financial guarantee to protect travelers in case of agency default. If needed, Evaneos commits to finding an alternative solution. Trusted third-party support — Evaneos is by your side throughout your entire relationship with local agencies — before, during, and after your trip.

At Evaneos, our mission is to prove that travel can — and should — be a force for good. We call this 'Better Trips': meaningful adventures that benefit both travelers and host communities, and help set new standards for responsible tourism worldwide. We believe the best trip is one co-created with a local expert — someone who truly knows their destination from the inside out.

For Evaneos, traveling more responsibly means: supporting local economies (85% of trip costs go directly to local communities), working with agencies rigorously selected for their sustainability commitment, choosing experiences that respect local cultures and environments, favoring longer stays and off-the-beaten-path destinations, and being mindful of your carbon footprint. Evaneos is certified B Corp and Travelife — a strong dual commitment to responsible tourism at every level.

At Evaneos, we do everything possible to offer you an exceptional travel experience in partnership with our carefully selected local agencies. However, we understand that unforeseen issues can sometimes arise. Here are the steps to follow in case of a complaint or dispute with a local agency:

1. Direct contact with the local agency

Your first point of contact should be the local agency that organized your trip.

They are best placed to understand the situation and find a quick solution.

We recommend contacting your local agent as soon as possible to discuss the matter and reach a mutual agreement.

2. Contact Evaneos customer service

If you can't find a satisfactory solution with the local agency, Evaneos steps in as a mediator.

To reach us, simply click on the "Contact Evaneos" button below.

For efficient handling, please provide as much information as possible:

• Description of the issues encountered.

• Correspondence with the local agency (emails, messages, etc.).

Evaneos commitment

We work with agencies that adhere to high standards of quality and professionalism.

Your feedback is essential in helping us maintain and improve the quality of our services.

Thank you for your trust, and we remain at your disposal to assist you!